Frequently Asked Questions

Need more information about getting help? Check our FAQs for commonly asked questions.

How can I get a food parcel?

Answer: Firstly you must get a voucher from an agency such as a Family Centre ( or a Citizens Advice Bureau (

Where can I take a voucher?

You can take the voucher to any of our distribution centres across the Black Country. Please see the locations page for your nearest centre.

What will happen when I arrive at the centre?

You will be asked for your voucher and then offered a seat whilst a volunteer makes up your food parcel.

How much food is provided in one parcel?

Three days or 10 meals approximately.

What if I need another voucher?

Please go back to the agency/place that gave you your first voucher and speak to them about further help.