Privacy & cookies

Data Protection and Confidentiality

Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.

Any information you do submit will be stored securely and will never be passed on or sold to any third party.

Personal information and anonymity of our users

Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made to available to Black Country Food Bank staff to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

Except as stated already, Black Country Food Bank will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Black Country Food Bank.

Black Country Food Bank will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Black Country Food Bank reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Black Country Food Bank web services.

As a condition of use of this site, all users must give permission for Black Country Food Bank to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Black Country Food Bank is kept secure and no access to raw log files is given to any third party.

 

Black Country Foodbank Privacy Policy Updated March 2018

At Black Country Foodbank we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.

This Privacy Policy explains:

  • how Black Country Foodbank may obtain your personal information
  • what information we collect
  • how we will use that information
  • who we share your information with
  • your choices regarding your information we hold
  • How we use cookies to provide services to you or to improve your use of our website.

This policy is written in accordance with the Data Protection Act 1998.

If you have any questions about it this Privacy Policy, please contact Head Office, Black Country Foodbank, Albion Street, Brierley Hill, DY5 3EE or email admin@blackcountryfoodbank.org.uk or telephone 01384 671250.

How do we obtain your personal information?

We collect information in the following ways:

  • When you give it to us directly.
  • When you register to become a voucher holder.
  • When you ask to be informed about our shortages and news.
  • When you contact us to ask about ways to donate and fundraise.
  • When you seek assistance (e.g. by emailing us to ask how to get help).
  • When you contact us through our website www.blackcountryfoodbank.org.uk.
  • When you contact us through Facebook or Twitter and we need to contact you directly.
  • If you contact us to tell us your story we may use your information on our website.
  • If you would like to make a donation to us.
  • To thank you for a donation.
  • Or otherwise give us personal information.
  • Sometimes when you contact us, your information is passed on to a Distribution centre in order to get you the help you need.
  • If you apply to us for a volunteering vacancy.
  • When you give permission to other parties to share it with us. Your information may be shared with us by independent fundraising sites like Just Giving. These independent third parties will only do so when you have indicated that you wish to support Black Country Foodbank with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your information. We may also obtain information about you from a family member or a friend who contacts us on your behalf or if a fundraiser passes on your details to us.

Privacy and Cookies

Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made to available to Black Country Food Bank staff to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

Except as stated already, Black Country Food Bank will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Black Country Food Bank.

Black Country Food Bank will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Black Country Food Bank reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Black Country Food Bank web services.

As a condition of use of this site, all users must give permission for Black Country Food Bank to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Black Country Food Bank is kept secure and no access to raw log files is given to any third party.

What information do we collect?

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details, as well as information relating to your health or personal circumstances.

Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership. We would only ask you this information if you were applying for a volunteering vacancy. Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.

 

How do we use your information?

How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.

  • We use your personal information to give you the information, support, services, or products you ask for.
  • We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
  • We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information look into, and respond to, complaints, legal claims or other issues.
  • We use your personal information to claim Gift Aid on your donations.
  • We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.
  • We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent.
  • We use your information on our ‘Mailchimp’ database to communicate our shortages and news to you.
  • We use your information on our ’Microsoft Outlook’ database to communicate news and any changes that will affect you.

Direct Marketing 

With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us. We may include information from partner organisations such as our Distribution Centres.

Building profiles and targeting communications

We occasionally send out emails that specific to a certain group e.g. schools or Churches. This is because we may have information that is only relevant to the group and or information that would be beneficial to that group. For example at Harvest time we email all the schools with posters and fundraising information. This is the only profiling technique that we use.
We do this because it helps us to make appropriate requests to supporters who may be able and willing to give more than they already do.

Who do we share your information with?

We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who we work with, and associated organisations who work on our behalf, or whom we work with in partnership to deliver and improve services for people who may need help with food and toiletries.

We may also share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights. We may also share your information with the emergency services or social services if we think there is a risk of serious harm or abuse to you or someone else.

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Black Country Foodbank cannot guarantee the security of any information you transmit to us and you do so at your own risk.

Links

The Black Country Foodbank website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.

Accessing and updating your personal information

You can request access to any information we hold about you by contacting our Head Office at Black Country Foodbank, Albion Street, Brierley Hill, DY5 3EE, or email admin@blackcountryfoodbank.org.uk, or telephone 01384 671250. Equally, please let us know of any changes to your personal information.

You can also let us know if you would no longer like to receive news, shortages and fundraising communications, from us or if you would prefer us not to profile you for the purposes of targeting or tailoring our fundraising efforts, by emailing admin@blackcountryfoodbank.org.uk, calling us on 01384 671250, or writing to our Head Office at the address above.

Changes to this policy

 

We may change our privacy policy from time to time so please check back periodically.

 

This Privacy Policy was last updated March 2018.

 

 

 

Black Country Foodbank

Albion Street

Brierley Hill

Dudley

West Midlands

DY5 3EE

01384 671250

admin@blackcountryfoodbank.org.uk

Registered Charity No: 1136676